Translation Centre For the Bodies of the EU

The Translation Department is the Translation Centre’s largest department, accounting for more than half of the Centre’s staff. It is made up of three Language Sections.

Each Language Section is subdivided into translation teams, one for each official language of the EU. The size of each team varies according to the translation workload into each target language. All translators translate into their mother tongue; they have varied academic backgrounds, mostly linguistically-oriented.

Translators are offered training throughout their professional life at the Centre, both in terms of language learning (developing existing language skills and acquiring new languages) and client‑specific activities.

They translate and revise documents as well as trade marks. They also subtitle videos, compile glossaries and contribute to the IATE interinstitutional term base.

As linguists, in-house translators guarantee the language quality of the translations delivered. This is true of both texts translated in-house and texts that are outsourced to specialised external language service providers.

Through its business model based on outsourcing and internal quality control, the Centre has become a reference point for all aspects of the revision process.

Smooth-running organisations generally have a single entity at the core of operations to function as the driving force. At the Translation Centre, this is the role of the Translation Support Department.

This Department consists of the Workflow Management Section, the Advanced Language Solutions Section and the Interinstitutional IATE Group.

Workflow Management Section

The Workflow Management Section is responsible for the orderly processing of all language service requests at the Centre, from receipt of the request through to delivery of the final product. The Centre works largely with framework contracts.

The members of the Section are responsible for:

• receiving, analysing and validating requests, if necessary through negotiation with clients;
• assigning translation, revision, editing and terminology jobs to in-house and freelance translators;
• ensuring that files for translators are in editable form and that documents for clients are correctly formatted prior to delivery;
• using language technology tools for full pre-treatment of [CdT1] incoming files;
• ensuring that all jobs are returned to the requestor by the agreed deadline and in the required form;
• compiling the information needed to invoice the services provided;
• handling client feedback via the Corrected Version Request (CVR) functionality.

The section is also the business owner of the Client Portal.

The section provides linguistic and technical support to translators throughout the translation workflow. Furthermore, it provides training courses in the various fields it covers (e.g. use of technology).

Advanced Language Solutions Section

The Advanced Language Solutions Section consists of several sub-groups:

• the Language Technology Team, which monitors trends and innovations related to the linguistic services [CdT1] business, analyses how the Centre can best help its clients meet their communication needs and develops and supports machine translation and automatic speech recognition services;
• the Terminology Management Team, which supplies and maintains specialised language resources and tools in the field of terminology;
• the EU Trade Marks and Designs Team, which manages the entire workflow for the translation of EU trade marks and designs;
• the Project Management Office (PMO), which coordinates strategic projects across the Centre’s different departments and sections, thus ensuring that effective business solutions are successfully and sustainably implemented, leading to improved services both for clients and in-house staff.

Interinstitutional IATE Group

The Interinstitutional IATE Group and the EurTerm (interinstitutional collaborative platform for terminologists) coordinator are hosted by the Centre on behalf of the IATE project partners. 

The Administration Department provides administrative and technical support in the areas of human resources (HR), budgetary, strategic planning, legal affairs, calls for tenders, facilities and security.

Finance Group

The Finance Group ensures that the Centre’s financial management functions properly and complies with all applicable rules and regulations. It coordinates the establishment and follow-up of the Centre’s budget and maintains close contact with the Centre’s clients to incorporate their budgetary forecasts into the Centre’s revenue budget. Another important task is the ex ante and ex post verification of financial transactions.

Strategic Planning Section

The Strategic Planning Section prepares and implements the Centre’s Multi-Annual Strategy and Multi-Annual Work Programmes, and coordinates the preparation of the Annual Activity Report. Furthermore, it also coordinates and monitors the implementation of risk management and internal control.

Legal Affairs Section

Facilities and Security Section

The Facilities and Security Section ensures that the Centre’s staff, data, buildings and equipment are adequately protected against any security risks and that health and safety rules are abided by. The Section manages movable and immovable property and is responsible for coordinating business continuity in the rare event of major disruption to the Centre’s operations. In addition, the Section promotes environmentally friendly measures at the Centre and raises staff awareness about waste management.

Human Resources Section

The Human Resources Section develops, coordinates and implements HR policies, and provides advice and guidelines to the Centre’s management and staff on HR matters. In particular, its role is linked to the selection, recruitment and career development of staff and trainees (training, skills management, appraisal and promotion). The Section is also in charge of budgetary and financial matters relating to staff expenditure.

State-of-the-art computer applications and equipment are essential for the Centre’s day-to-day work. The IT Department comprises the following three Sections: Service Desk, IT Infrastructure and Development.

Development Section

The Development Section designs, creates and maintains IT applications and databases as required for the running of the Centre.

It also manages non-internal IT solutions and services acquired from external providers, such as those supplied by other institutions or private companies, and contributes to researching, integrating and implementing them in the Centre’s IT environment.

Service Desk Section

The Service Desk Section is the single point of contact for both in-house and external users in dealing with all kinds of issues and information requests relating to the various areas of IT: hardware, software, telecommunications and infrastructure. It handles all personal hardware, software and business solutions to provide a consistent and powerful IT architecture at each workstation.

IT Infrastructure Section

The IT Infrastructure Section supplies and maintains the centralised IT infrastructures that enable the Centre to meet its objectives, and ensures that these infrastructures are resilient by means of a Continuity and Recovery Plan. It oversees the availability and security of data relating to the Centre and data provided by clients and partners, and manages the data centres and cloud services that accommodate the storage and processing capacity required for the Centre’s operations. This Section carries out all its activities in close collaboration with the Data Protection Officer, the Security Officer and the Local Informatics Security Officer.